Terms of service

Introduction 

These Terms of Use (hereinafter referred to as the “Terms”) set forth the conditions for the use of the services (hereinafter referred to as the “Services”) provided by Spart LLC (hereinafter referred to as the “Company”) on the website “Edo Experience” (hereinafter referred to as the “Website”).
By accessing, browsing, or using the Website, users are deemed to have agreed to these Terms.

Article 1 (Application of the Terms)

  1. These Terms apply to all users of the Website (hereinafter referred to as “Users”), regardless of whether they have registered as members, unless otherwise specified. Users shall use the Services (as defined in Article 2) in accordance with these Terms.
  2. Users shall also comply with any additional rules or guidelines established by the Company (hereinafter referred to as “Individual Provisions”). Such Individual Provisions shall form part of these Terms. In the event of any inconsistency between these Terms and the Individual Provisions, the Individual Provisions shall prevail.

Article 2 (Definitions)

The terms used in these Terms shall have the following meanings:

  1. “Services”: A platform service provided by the Company through the Website that enables Users to search for and book experience-based services. The Company provides experience information, transmits booking requests to providers, and facilitates payment processing.
  2. “Provider”: A corporation or individual that contracts with the Company to list and offer experience-based services on the Website.
  3. “Experience”: Experience-based services and any related services provided by Providers.
  4. “Experience Information”: All information related to an Experience, including details, schedule, location, fees, precautions, and cancellation policies.
  5. “Experience Fees”: The usage fees for an Experience, including taxes and any costs required for booking.
  6. “Registered Information”: Information provided by Users when using the Services, such as email address, password, name, date of birth, gender, and address.
  7. “Member”: A User who has completed the registration process and has been approved by the Company.
  8. “Content”: All information available through the Website, including text, images, videos, software, and code.

Article 3 (Conditions of Use)

  1. Users wishing to use the Services must complete membership registration in accordance with the Company’s membership rules.
  2. Users must provide accurate, truthful, and up-to-date information. The Company shall not be liable for any damages arising from inaccurate or outdated information provided by Users.
  3. If a User is a minor, they must obtain the consent of a legal guardian. False representation of consent or age cannot be revoked.

Article 4 (Booking of Experiences)

  1. Members shall review Experience Information and submit booking requests by providing required information. The information on this Website may differ from that on other platforms, and the Company does not guarantee that conditions are the most favorable.
  2. Booking Methods:

    I. Standard Booking
    A reservation is confirmed when the Member completes both the booking and payment, and the purchase appears in their account.

    II. Lottery Booking
    A reservation is confirmed when the Member applies, is selected, completes payment, and the purchase appears in their account.

  3. At the time of reservation confirmation, a contract is formed between the Member and the Provider. The Company is not a party to this contract.
  4. Members acknowledge that no contract is formed until payment is completed for lottery bookings.
  5. Providers may change fees or conditions, but confirmed bookings will follow the conditions at the time of booking.
  6. Non-Japanese nationals must ensure they meet entry and stay requirements for Japan (passport, visa, etc.). The Company bears no responsibility for violations.

Article 5 (Payment)

  1. Members shall pay Experience Fees using the method and within the deadline specified by the Company or Provider.
  2. If payment cannot be completed after reservation, Members agree to use an alternative method (if available). If no method is available, the reservation will be canceled.

Article 6 (Changes and Cancellation)

  1. Changes, cancellations, and related fees shall follow the applicable cancellation policy.
  2. Requests must be made through the designated method. Changes or cancellations become effective once confirmation is sent to the registered email address.
  3. Members acknowledge that experiences may be canceled due to weather or other factors.
  4. Any disputes between Members and Providers shall be resolved directly between them, and the Company bears no responsibility.

Article 7 (Confirmation)

The Company may confirm details of booked experiences with Members, who agree to cooperate.

Article 8 (Changes to the Services)

  1. The Company may modify, suspend, or terminate the Services at its discretion, with or without prior notice.
  2. The Company shall not be liable for any damages unless attributable to the Company.

Article 9 (Membership Withdrawal)

  1. Members may withdraw in accordance with the Company’s procedures.
  2. The Company may retain or delete user information at its discretion and bears no liability for deletion.
  3. Withdrawal does not release Members from obligations incurred.

Article 10 (User Environment)

  1. Users are responsible for preparing their own devices, software, and internet connection.
  2. The Company is not responsible for Users’ environments.

Article 11 (Personal Information)

The Company shall handle personal information in accordance with its Privacy Policy.

Article 12 (Statistical Data Use)

The Company may create and use anonymized statistical data from user activity for analysis, marketing, and service improvement.

Article 13 (Prohibited Acts)

Users must not engage in acts such as:

  1. Violating laws
  2. Infringing intellectual property rights
  3. Providing false or misleading information
  4. Harassment or defamation
  5. Unauthorized use of bookings
  6. Posting harmful, offensive, or illegal content
  7. Spam or unrelated advertising
  8. Unauthorized commercial use
  9. Impersonation
  10. System interference or hacking
  11. Unauthorized disclosure of personal information
  12. Fraudulent use of payment methods
  13. Resale of rights without permission
  14. Any other inappropriate acts deemed by the company

Article 14 (Actions Against Violations)

1. If violations occur, the Company may:

I. Modify or delete content
II. Suspend or terminate accounts
III. Disclose violations
IV. Take necessary legal actions

2. The Company bears no liability unless due to its fault.

Article 15 (Disclaimer of Liability)

  1. The parties to any reservation or service agreement for an Experience shall be the Member and the Provider, and the Company shall not be a party to such agreement. The Company shall bear no responsibility whatsoever for the Provider’s performance of such agreement.
  2. The Company shall bear no responsibility whatsoever for any disputes or troubles arising between Users and Providers, or among Users. In the event that any dispute arises between a User and a Provider, or among Users, and the Company is unavoidably required to respond, the User shall indemnify the Company for all damages incurred by the Company.
  3. Users agree that the Company shall not be liable for any damages arising out of or related to:
    1. The User’s use of, or inability to use, the Services;
    2. Unauthorized access to or unauthorized alteration of the Services;
    3. Acts of other Users in connection with the Services;
    4. Impersonation by a third party;
    5. Any other matters related to the Services that are not attributable to reasons for which the Company is responsible.
  4. The Company does not guarantee the truthfulness, currency, certainty, usefulness, or any other aspect of any information or advice provided by Providers or Users. The Company shall bear no responsibility whatsoever for any damages suffered by Users in relation to such information or advice.
  5. The Company does not guarantee that the Services are free from defects. If any defect in the Services is discovered, the Company will endeavor to correct it; however, the Company shall bear no responsibility whatsoever for any damages incurred by Users arising from the Services, unless such damages are attributable to reasons for which the Company is responsible.
  6. Even in cases where the Company is liable for damages, except where the Company, its representative, or its employees have acted intentionally or with gross negligence, the Company’s liability shall be limited to direct and actual damages suffered by the User, up to the amount equivalent to the Experience Fees related to such damages, and the Company shall not be liable for any special damages (including cases where such damages were foreseen or could have been foreseen).

Article 16 (Temporary Suspension of the Services Due to Maintenance, etc.)

  1. The Company may temporarily suspend operation of the Website and the Services without prior notice to or consent from Users in any of the following cases, and Users hereby agree in advance to such suspension:
    1. when maintenance is performed on the servers relating to the Website, or when specifications are changed or defects in the system are repaired;
    2. when natural disasters, emergencies, or other extraordinary events occur or are likely to occur, or when amendments to or enactment of laws or regulations make operation of the Services difficult or impossible; or
    3. when the Company determines that temporary suspension is necessary for unavoidable operational reasons.
  2. Even if Users are unable to use the Services due to such temporary suspension, the Company shall bear no responsibility whatsoever, unless such inability is attributable to reasons for which the Company is responsible.

Article 17 (Assignment of Rights and Obligations)

  1. Members shall not assign, lend, or offer as security any and all rights and obligations arising from their status under these Terms to any third party without the Company’s prior written consent.
  2. If the Company causes the business relating to the Services to be succeeded to a third party through merger, business transfer, or any other reason, the Company may transfer its status under these Terms, as well as its rights, obligations, and Members’ registered information, to the successor of such business, and Users shall be deemed to have consented in advance to such transfer.

Article 18 (Intellectual Property Rights, etc.)

  1. If copyrights or other intellectual property rights arise in any content posted or transmitted by a User on the Website, the User grants the Company, free of charge and for the duration of such rights, permission to use such content to the extent necessary for promotion, advertising, improvement, and maintenance of the Services, including but not limited to reproduction, public performance, public transmission, distribution, transfer, lending, translation, and adaptation. The User shall not exercise moral rights of authors against the Company or any third party authorized by the Company in relation to such use.
  2. Except as provided in the preceding paragraph, all intellectual property rights in text, images, videos, site design, layout, trademarks, logos, and any other content relating to Experiences or otherwise included in the Website or Services belong to the Company or to the rights holders who have licensed their use to the Company. Users may not use, reproduce, publish, transmit, distribute, transfer, lend, license, or reprint such information without the Company’s prior written consent.

Article 19 (Confidentiality)

Users shall treat as confidential any non-public information disclosed by the Company in connection with the Services and designated as confidential by the Company, and shall not disclose such information to any third party without the Company’s prior written consent.

Article 20 (Notices)

When the Company provides notice or communication to Users regarding the Services, such notice or communication shall be made by posting on the Website or by any other method deemed appropriate by the Company. Where the Company provides notice or communication to individual Members, such notice shall be deemed duly given when sent to the email address, postal address, or telephone number registered by the Member in connection with the Services.

Article 21 (Exclusion of Anti-Social Forces)

  1. Users represent and warrant to the Company that:
    1. They are not, and will not in the future be, organized crime groups, members of organized crime groups, persons who have ceased to be members of organized crime groups within the past five years, associate members of organized crime groups, companies affiliated with organized crime groups, corporate racketeers, groups engaging in criminal activities under the guise of social or political movements, special intelligence violent groups, or any other persons equivalent thereto (collectively, “Anti-Social Forces”), nor are they involved with any corporation or entity substantially controlled by Anti-Social Forces;
    2. They do not provide funds or other benefits to Anti-Social Forces, are not otherwise involved with them, and do not allow their own name to be used for the execution or performance of any service agreement; and
    3. They will not, either by themselves or through a third party, engage in violent demands, unjust demands beyond legal responsibility, threatening behavior or violence in connection with transactions, acts of spreading rumors, using fraud or force to damage the credibility of or obstruct the business of the Company or Providers, or any other equivalent acts.
  2. If a User violates the preceding paragraph, the Company may, without prior notice, cancel any service agreement concluded between the Provider and the Member, delete the Member’s registration, suspend use of the Services, or take any other measures deemed necessary by the Company.
  3. Any User who violates paragraph 1 shall compensate the Company for any damages incurred by the Company arising out of or related to such violation.

Article 22 (Amendments to These Terms)

  1. The Company may, at its sole discretion and without prior notice to Users, amend these Terms (including the Individual Provisions as set forth in Article 1, paragraph 2) at any time. Unless otherwise specified by the Company, such amendments shall become effective when notice of the amendment and the amended Terms are posted on the Services.
  2. If a User uses the Services after these Terms have been amended, the User shall be deemed to have agreed to the amended Terms, and the amended Terms shall apply. However, amendments to these Terms shall not affect the validity or content of any contract or other agreement already concluded between the Company and the User before such amendment.

Article 23 (Severability)

  1. If any provision of these Terms is held invalid under applicable law, the remaining provisions shall remain in full force and effect.
  2. If any provision of these Terms is held invalid or canceled in relation to a particular User, these Terms shall remain valid in relation to all other Users.

Article 24 (Standard Time)

All times serving as the basis for reservation applications, cancellation of reservation applications, Experience Information, and any other matters related to the Services shall be based on Japan Standard Time.

Article 25 (Governing Law and Jurisdiction)

These Terms shall be governed by and construed in accordance with the laws of Japan.
In the event of any litigation arising between the Company and a User in relation to these Terms, the Tokyo Summary Court or the Tokyo District Court shall have exclusive jurisdiction as the court of first instance, depending on the amount in controversy.